Is a Customer Community a Product Manager’s best Friend?
The customer community can be a great resource for the Product Manager. You can improve your priorities by understanding the underlying problems that lead to improvement requests from the first place. It can provide you a support user story that abstracts a business case.Read more
Does Your Online Community Integrate With Your Overall SEO Strategy?
SEO is a methodology of strategies, techniques and tactics used to increase the number of visitors to a website. When SEO is done right, it results in increased your web visibility and traffic that directly converts to more leads and a higher probability of more customers. So, let us dive into how your online community can turbocharge your SEO rankings and boost the productivity of your marketing team.Read more
Facebook group or Community forum, what should I start?
Creating a Community forum can be a great way for members to get involved and improve the SEO of the website but Facebook groups are easy to create and free. Read the pros and cons of two most common method of engagement i.e. Community forums and Facebook groups.Read more
Power of User Generated Content
User-generated content is basically any content created by unpaid contributors who can contribute anything from images, videos and blog posts to testimonials and discussion forums. One of the unique elements of user generated content is that it leverages consumer confidence, relationship building and liked by search engines over other contents.Read more
How Community Management Is Different From Social Media Marketing
Community management and social media marketing is so often used interchangeably when really each of them have a diffent role and it is unique to your business. Find out the difference will help you succeed in both, while ignoring it puts all your online business at a loss.Read more
Proven! Ways that Community Drive Business Value
Today, the business owner determines what type of things that add value to the business. The best one pays attention to create and promote the value of the stakeholders inside and outside the business. For the purpose of improving the business value, you can put effort to manage the perfect community in the business.Read more
Benefits of building community forum for customer support!
Customer support is a major challenge for the technology companies, better the customer support higher the user satisfaction. In this article we highlight the major benefits of an online community in terms of reducing customer support cost & delivering faster resolutions to customers.Read more
Why online communities should be an important aspect of your customer support strategy?
Online community is fast becoming a part of customer support strategy for most reputed companies. In this article we highlight the major benefits of an online community in terms of reducing customer support cost & delivering faster resolutions to customers.Read more
SaaS Vs Open Source: What are these & when to choose one over the other?
Businesses generally look for SaaS or open source when looking for software solutions. In this articles, we give an overview of SaaS & open source solution & details when one should be chosen over the other.Read more