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What you need to know about measuring customer engagement?

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posted 6 days ago by Madan R

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When marketers think about measuring customer engagement, they often think about email open rates, social media interactions, site traffic, and purchases. While all of these are indicators of how engaged your customer base is with your brand, marketers often overlook service metrics, failing to recognize their impact.

answer 3 days ago by Nithisha R
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