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What would you do if members feel comfortable with you and not the community?

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posted May 3 by Ruthvick S

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1 Answer

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I think the idea that we’ve to convey is that although the community manager might be really knowledgeable, the collective knowledge of the community is probably more than that. If you know your members well, it’s a good idea to tell the person to post the question publicly so that you can answer it there and also tag other members who might have some inputs on the question. This also serves as a knowledge base because if one member has a question, there’s a very good likelihood of another member having the same question and it would help them too.

answer May 6 by Nadeem