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How does a Q&A community system compare to traditional forums for customer support?

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posted Mar 11 by Mohd Rehan

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1 Answer

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A simple answer is that hardly there is any comparison as the modern Q&A sites are evolving at a much faster pace, while the traditional forum sites haven't.

  1. Broadly speaking, here is the summary where modern Q&A sites are better:
  2. User experience includes a user interface (cleaner and intuitive and high in engagement value)
  3. Highly interactive and engaging feature set
  4. Unified Communications (text, voice, video, email- all at one place)
  5. Semantic/Text Processing, Machine Learning and Artificial Intelligence
  6. Social Media Integration
  7. SEO/SEM support/compliance
answer Mar 12 by Nadeem
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