top button

How do Customers access online customer communities?

+1 vote
2 views
posted Oct 25, 2018 by Mohd Rehan

Share this question
Facebook Share Button Twitter Share Button Google+ Share Button LinkedIn Share Button Multiple Social Share Button

1 Answer

0 votes

Since the tools, resources, and discussions are a benefit of doing business with a company, online customer communities are gated communities or private social networking platforms where customers must login to access the community. Most often online customer communities are accessed through a single sign-on with the organization's existing customer-facing systems, such as a SaaS (software as a service) login, customer portal, or extranet.

answer Oct 26, 2018 by Nadeem
...